PRUTTT 2008 Back Issues and Article Indexes - Physician Referral and Telephone Triage Times

		January Learning about the Power of the New RES-INFO Bringing Lean to the Call Center Hospital Switchboards and Physician Referral Telephone Triage, Disease Management, Health Coaches and More at HMC Roller Coaster Ride Ends with Riverside’s Call Center on Top Staff Retention and Training in Knoxville Physician Relations and the Call Center Tenet Call Center Gains with MedContact The Complaint Loop Promoting Directly to Patients and their Families FONEMED Selling Call Center Software Now
		February Open Access at Loyola Bee Safety – Not What Many Might Expect A Discharge Hospitality Suite Within This Call Center Community Call Centers and Crisis Support From Volunteers to Newcomers in York This Call Center Serves Five States Marketing the Call Center Within the Walls The Importance of Independent Nursing Judgment The Fax Server and Other Efficiencies at UCLA Next Generation in Health Coaching May Be a Computer-Generated Character This Accidental Nurse Understands Well the Dynamic Needed Between Finance and the Call Center Nurse/Health Advice Lines Increasingly Popular at Very Large Employers
		March High Visibility for Call-A-Nurse Who Needs to Know What When (Excluding ROI Reports) Average Call Length for this Exposure Hotline is 41 Minutes PRC Continues to Document Household Calls for Physician Referral, Nurse Advice and Triage, and More Expanding Functions at ViaHealth Call Center Telephone Triage for Veterans Physician to Physician Referral Leads at Gunderson FreeMD Uses Video of a Real Doctor to Help Consumers Triage Over the Net
		April The YouTube World Comes to Physician Referral ER Discharge Calls Dramatically Reduce Risk at Banner Television Shows, Health Information and the Call Center CPM Advances “Personal” Marketing Through the Call Center MRSA is Attracting a Fair Amount of Public Concern The Buck Stops with the Contact Center Carle’s Unique Arrangement LIST is All Important in QI for University of Pennsylvania Health System’s Contact Center Patient Transfer Call Centers Often Operate in a Parallel Universe Patient Navigation Call Center Established at WellStar Service Referral—Helping Your Callers Get Connected Poster Opportunities Available at Conference
		May How Physician Data Flows into the Call Center Database Managing a Clinical Call Center with a Non-Clinical Background Physician Referral for Cancer Patients can be Complex Quality-Driven Consumers and the Call Center Constipation, Toilet Training and More Call Center Puts in an Assist during Fires in San Diego Call Center Takes on Wound Pump Information Home Monitoring Progresses to Home Care Population Consulting Group Argues More Rigor Needed in Healthcare Note From the Editor—Direct Mail Physician Referral Hits Home Reminder: Poster Opportunities Available at Conference
		June Assisting Parents with After-Hours Care for their Children Nurse Recruitment Line Added to Call Center From 16 to 24 Hours Thirty Years and Counting Breaking the Skin: Talking with Parents about Vaccines The Phone Keeps Ringing at St. Alexius in Bismarck Doing Good in Your Community May Help Your Call Center Too Selling in San Diego Calgary Health Link Forges Ahead Twentieth Anniversary Celebration at Baptist Health South Florida AAACN Working on Certification Option for Telehealth Nurses Recording Mystery Shopping Phone Calls
		July These Two Telephone Triage Nurses Have Cracked the Book Charts Lean/Six Sigma Project Works to Reduce Abandonment Rates Community Service and Helping Your Employees Too Prudence Recommended in Promoting Your Call Center in the Yellow Pages Baby Tracks Helps Get Children Immunized Bringing Customer Service Excellence to More than the Call Center IX Conversations from Healthwise Helping Rural Practices Gain Sub-Specialty Appointments for their Pediatric Patients Evaluating Call Centers Cross Selling Yourself Organizing Behavioral Beds
		August Time for a Vacation Campaigns Stressing Appropriate Usage of 911 Could Bolster Telephone Triage Completing the Physician Referral Cycle in the ER NurseWise ® Moves Ahead Physician Referral on the International Stage Breastfeeding Concerns in Atlanta and St. Louis Titles Do Make a Difference Client Demand Created This Telephone Triage Call Center Note From the Editor: Tying Customer Service to the Job Experience Call Center Conference Moves to Indianapolis for 2009
		September Have a Regular Doctor Pushed in New York City Ranking High at the UNC Clinical Call Center Being Precise in the Physician to Physician Interaction The Entrepreneur Came Out in These Two Telephone Triage Nurses Successful Succession Planning at Lehigh Valley Call Clinical Solutions Begins U.S. Push This Retail Location Works Community Service Role for Call Center Plays Big in Rural South Qualitative Market Intelligence from the Call Center The Wider World of Call Centers Promoting Physician Referral in the Workplace TelaDoc Now has More Than One Million Members



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