PRUTTT 2007 Back Issues and Article Indexes - Physician Referral and Telephone Triage Times

		January Outlook Brightens for Community Telephone Triage, But With a Difference Open Enrollment and Branding One Bad Safety Incident Sparks Call Center Involvement Building Physician Practices through Physician Referral and Increasing Inpatient Volume through After-Hours Telephone Triage A Growing Discharge Calling Program at Deaconess Princeton Successfully Rolls out Call Center Telephone Triage Integrates with Physician Home Visits Meeting the Docs Personally as an Aid to the Physician Selection Process Brainstorming, Quantitative Analysis and Demos All Part of Northwestern’s RFP Process The Solo Department Call Centers and Mammography Screenings Environmentally Friendly and Recycled Promotional Products for Call Center Marketing
		February Moving Through the Budget Telephone Triage and the Disabled Nurse The Cup Overflows and the Call Center Steps In Group Health’s Consulting Nurse Service into its Fourth Decade From Banking to Healthcare Question and Answer Baby Names a Most Engaging Hook for Physician Directory This Discharge Calling Program Provides Instant Feedback Anatomy of a Hire Improving Your Customer Service Cleveland Clinic Florida Launches First Major Ad Campaign—Physician Referral is its Focus Pediatrician Starts Own Telephone Triage Company Poster Opportunities Available at Conference The Nineteenth Annual Conference of Physician Referral and Health Information Call Centers
		March A Three Year Plan for Building This Access Center Alaskan Call Center is Having Great Success with its Smoking Cessation Line ROI for Online Appointment Requests Home Health Calls for This Call Center Physician Referral in the Emergency Room Take Extra Care When Handling that Depression Call Vanity Number or Not Uniting Databases in England Facing Call Center Marketing Comes to the Hospital/Physician Screen SHPS Uses Call Center Nurses for the American Heart Association’s Go Red for Women Campaign
		April Moving Up—What Call Center Management Can Teach Deaconess in Indiana Handles Nursing Home Calls and More Process Improvement at Children’s Memorial Call Center Telephone Nurse Advice and the ER Beryl Aims at Hospital Operations The Logical Extension of Online Nurse Advice Relationships First, Expansion Second Canadian Call Center Takes on Social Services as Well Automatic Phone Messages Bring Efficiencies to this Call Center Disease Management, Remote Monitoring and the Call Center Adding Quality Indicators to a Web Physician Referral Application Reminder: Poster Opportunities Available at Conference
		May Click to Call Coming Back? Lessons Learned from Banner’s Poison Control Call Center Vanity Number and New Web Site Help HCA Promote Physician Referral in West Florida Paralyzing Snow, But Call Center Rolls On Physician Portal and More at Stanford Moving to a Marketing/Fulfillment Orientation Automating Parts of the Telephonic Disease Management Process Paying Attention to Health Literacy Self-Care Info and the Call Center Finding Beds and the Physician to Physician Referral and Consult Line Call Recording Equipment and Satisfaction Surveys Direct Mail and the Call Center Quality Assurance at TeleHealth Solutions
		June Taking a More Strategic Look at Physician to Physician Referral Telephone Nursing a Key Element of Crisis Communications for High School This Find A Doctor Site Includes Detail Explanations Organizational Shift in Billings Has Had Its Own Rewards Telephonic Health Coaching Continues to Catch On Expanded Hours and Detailed Conversations at NYU’s Call Center There are Nuances to Proper Telephonic Interpretation of Foreign Languages Prospecting for New Business Triage on the Web and Disease Management at Aurora Central Logic Expands Its Offerings Tomorrow’s Information Therapy and the Call Center Reorganization and Consolidation at Clarian
		July The Doctor For You Dot Com Longer Calls, Better Service at Health Plan Call Center Scheduling is the Ticket at Geisinger Pathogen Exposure Calls Now a Part of This Call Center 1-800-Doctors Rolling Out New Strategy Tightening Up Group Practice Triage Standards HAL Line Continues to Add Value at Johns Hopkins Interstate Nurse Compact Keeps Making Progress Disabled Employees and the Switchboard TeleMedik Doubles Staff in One Year Stumbling Blocks to Completing ROI Calculation Going Stale? Note From the Editor—The Value of Publicity
		August New Study Projects Strong Future for Healthcare Call Centers Making Life Easier Multi-Tasking at JEFF NOW Telephone Nurse Advice and Triage on the College Campus Physician Referral on the Web in Spanish Moving Your Call Center Motivational Interviewing and the Clinical Call Center Automatic Patient Reminder Systems Offering Covered Lives Telephone Triage and More This Call Center has an Internal Web Site Note From the Editor: Call Center Conference Moves to Charlotte
		September Quoting Prices in Oklahoma Chest Pain Hotline at Western Baptist It’s the Cover and What’s Inside that Pushes Physician-to-Physician Referral A Kinder QA at SSM ROI with Finance Collaboration White Paper Discusses Overcoming Barriers to Remote Monitoring of Patients Moving Registration to the Web Triage Logic Moves Through Organizational Change And Works on Pandemic Flu New Study of Massachusetts Consumers Show a Fluid Market for Changing Doctors KP OnCall Flourishes in Southern California Alijor Features Providers and Prospective Patients Directly Connecting Using Direct Mail to Promote the Use of Telephone Triage to Reduce Inappropriate ER Visits
		October Speedy Specialty Appointments at Children’s Hospital of Michigan A Strong Ad Campaign for Telephone Triage Cross-Selling at OhioHealth Salaries for Telephone Triage Nurses This Online Doctor Directory Lets Consumers Give Their Opinions to Share Note From the Editor—My Story with an Interactive Doctor Referral Site: The Quick Care Loop You Don’t Know Jack Retaining Your Call Center Staff Disposition Challenges in Major Snowstorm Branding Your Name The International March Continues Open Enrollment in Southern
		November Top Ten Technological Challenges for Today’s Call Center NCC Telephone Nursing Practice Exam to End Next Month Improving Metrics and Customer Service for this Call Center Branded Clothing for this Telephone Triage Call Center Text Chat via a Mobile Phone Let’s Go Fishing Insights on Beryl Revealed in New Book Veteran Healthcare Marketers Moves into the Call Center World This Medical Call Center Doubles as a Regional Medical Communications Center Outreach Important for Specialists to Develop Referral Business Pluses and Minuses of Voice Over IP Beryl White Paper Takes on Abandonment Rates
		December 2000 to 2007—A Maturing Profession Getting Patients in Faster Dramatically Increases Physician Referrals to this Practice Rethinking the Rules Segmentation Strategies and the Call Center Concierge Service has a Physician Referral Component Telehealth Nursing Practice Competencies Red Alert Adds Instant Notification Capability to Call Centers This Call Center’s Goal is to Direct Trauma/Stroke Patients to the Right Hospital Advertising Your Call Center in Untraditional Ways
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