PRUTTT 2006 Back Issues and Article Indexes - Physician Referral and Telephone Triage Times

		January Bringing Speech Recognition Technology to the Switchboard Part of the Call Center Now May Be Time for Call Centers to Add “Navigation” to their Responsibilities And It’s 744-0123 Training Leaders Within the Call Center Electronic Medical Records and the Call Center 82Sharp Rolls On Syndromic Surveillance Product Released by McKesson takeTen Makes Inroads Putting the Uninsured Together with Doctors Telephone Triage Nursing - Moving into the 21st Century Radiology Group uses Tube Imagery to Promote Open MRI to Referral Doctors
		February 4DRSTAT Emerges in Wisconsin So, Just What Does It Mean to be an Expert Witness in Telephone Triage? Rush’s Revitalized Physician Referral Service Canadian Call Center Working to Understand and Quantify Whether CHF Management with Telehealth is Effective Making that Pre-surgical Nurse Appointment a Key Focus for Inova Call Center Call Center Takes on Absence Reporting Lesson in Physician Referral: Don’t Underestimate the Power of the Practice Taking Calls about Exercise Induced Asthma More Stats from Beryl Incenting Your Staff Explaining Your Call Center in One Page Make Your Voice Heard in New Call Center Study Disease Management has Important Similarities and Differences with Telephone Triage Poster Opportunities Available at Conference
		March The Pyramid of ROI Telephone Triage for the Medicaid Managed Care Population its own Specialty Placing a Hispanic Call Center within the Call Center Behavioral Telephone Triage and More “Responsive Consumers” are Top Users of Hospital/Health System Health Information Lines Accessing Physician Information from Various Places on the Web Site Telephone Triage for the Diabetic Child This Call Center Helps Physicians to Provide Feedback to the Health System Voice Over IP Helps with FONEMED’s Remote Nurse Strategy Our Advertising Specialties Quest Continues Improving Your Employee Retention First Appointment Requests Online Web-Based Software Introduced by HealthLine Systems Reminder: Please Participate in our New Call Center Study
		April Expectations and Realities of Being a Call Center Manager Interpreters, ER Reductions and Hurricanes Upscaling the Technology has Made Life Easier at Carilion Direct URAC Revises Clinical Call Center Guidelines Access Strategy Broadens at Oakwood Healthcare It’s Crying Time Again Centralized Scheduling Rolling Out at Detroit Medical Center Important Differences Do Exist Between Two Major Areas of Telephone Triage Practice Discharge Calls May Reveal Important Medical Needs New Medication Compliance Study has Implications for Telephone Triage Email Test Provides Opportunity for Call Center
		May Communicating With Your Switchboard McKesson Moves to the Home Promoting Owned Practices and More at Presbyterian Spreading the Word to China Changing Software Vendors New Telephone Triage Book for Oncology Nurses Speak Up Goes Through This Call Center Paperless Application Saves Time, Paper and Money Being a Reference Source for the Community Fiscal Viability Approaches to Telephone Triage Programs 2005 National Health Survey Reveals Barriers to Access
		June Bringing a Customer Service Game to the Call Center for Training Reviewing Audiotapes can Help in Telephone Triage QA Activities CareNet Reaches Out It’s About More Than the Food JCAHO Could Make a Stop in Your Call Center Under New Methodology Repetition Works in New Mover Promotion FindTheBestDoctors.Com Emerges in Tampa The Advisory Council for a Telephone Triage Program Help for Medicare Patients Quantifying the Advantages of Telephone Technology to Take You Home Telephone Triage Down Under
		July Community Benefit Strategy is the Cornerstone of this Telephone Triage Call Center Beaumont’s Call Center Rolls On Studer Group Releases Discharge Call Manager Where are Non-Clinical Call Center Applicants Coming From and Why? Unlicensed Assistance Personnel Within a Telephone Triage Call Center Setting This Call Center Manager is Also the Physician Liaison for the Hospital Home Care Telephone Triage College Begins Customer Service/Contact Center Specialist Certificate Program Call Center Manager Burnout Study Demonstrates Symbiotic Relationship Between Physician Referral, Physician and Hospital Selection Reverse 911 for Emergencies Note From the Editor—The Doctors’ Lounge and Physician-to-Physician Referral and Consult Lines
		August New Study Projects Strong Future for Healthcare Call Centers Making Life Easier Multi-Tasking at JEFF NOW Telephone Nurse Advice and Triage on the College Campus Physician Referral on the Web in Spanish Moving Your Call Center Motivational Interviewing and the Clinical Call Center Automatic Patient Reminder Systems Offering Covered Lives Telephone Triage and More This Call Center has an Internal Web Site Note From the Editor: Call Center Conference Moves to Charlotte
		September A Continuing Movement to Hook the Uninsured to Physicians This Call Center Does Telephone Triage and More from the Shopping Mall Structure and Metrics Results from Survey Mumps Epidemic in Iowa No Three Way Calling—Making the Appointment in Real Time Recording Your Patient Transfer Program Continues Strong Growth at Mountain States Telephone Triage Continues its International Penetration DRS Continues to Grow Collaboration is the “What Is” of Canadian Telephone Triage Counseling Callers about How to Make their Doctor Visits Work for Them
		October Wellmont Restarts Call Center Basketball Solidifies Physician to Physician Referral Relationships Consumer Physician Directory, Thermometers and More The Respondents Speak The Law and Telephone Triage It’s Often about the Time Frame for Consumers Wanting a Physician Referral from Mayo in Rochester Patient Care and Telephone Triage Intertwined New Study Creates Consumer Groupings that May Assist Center Interaction A Notification System for Referring Physicians at Northwestern Menopause Callers Want Clarity
		November How High is that Fever and Does It Really Matter Students, Worker’s Comp, Patient Callbacks and Banner Ads This Call Center Also Does Main Order Management for Medicare Compliance Statistics from the Caller’s End Nurse Response Acquired by Centene New Blood in the Call Center Managerial Ranks Telephone Nursing Practice Special Interest Group Rolls On A Secure Portal for Referring Physicians Malpractice Insurer Gets Involved in Telephone Triage Tips for Medical Offices Going Way, Way Beyond the Call of Duty Working Through a Realistic Home Based Nursing Model The List is All Important in New Movers Promotion
		December It’s the Appointment, Not the Referral that Drives this Call Center High Risk ER Discharges get Follow-Up Calls from Banner’s Call Center Nurses Priority Link a Favorite with Referring Physicians Rounding on Your Staff Know Your Under Referral Rate Driving Physician Referral Traffic to Your Web Site Payment for Online Physician Consultation and Implication, If Any, for Telephone Triage Physician Referral and Personal Escort Too An Unusual Telephone Triage Concept Unfolding in Pakistan Building Another Call Center at the Marshfield Clinic Call Center Contributes to New Construction Communication Program Note From the Editor—Going Home
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