PRUTTT 2005 Back Issues and Article Indexes - Physician Referral and Telephone Triage Times

	January Let’s Remember our History Sidebar— My Story When do Kaiser Northern California Members Call Nurse Advice and For What “The Voice” Comes to this Call Center Yellow Page Placements Still Strong Talking About AD/HD Safe Harbors Once Again in the News Tightening Your RFP’s and Contracts for Technology Vendors Presenting Education Programs for Physician Practice Nurses About Telephone Triage
	February Call Center Nurses in South Bend Handle Well Water Safety Calls Appealing to Newcomers in Southern New Jersey VitaLine Continues to Thrive at New Hanover Health Network Job Descriptions Tell It Like It Is AMTELCO Integrates its Call Center Distribution Product with Nurse Triage Software Retooled Web Site Results in Dramatic Rise in Use of Physician Referral Pages at Rush Falling Down Involving the Transfer Nurse in the Physician to Physician Referral and Consult Center Group of Call Center Managers Forms in Kansas City Health Literacy and the Call Center IntelliCare Acquires NightCall Physician Services, P.C. Taking a Reduced Call Volume and Turning it into a Positive
	March Tracking Appointments Kept Dead Birds, Animal Bites and Much More in Manitoba How Much Physicians are Worth to the Hospital’s Bottom Line Physician Satisfaction with After-Hours Triage Job Sharing in Wichita Falls Personal Nurses Hook into Members Lives through the Telephone The Uninsured and the Call Center Rising Healthcare Spending and How Call Centers Might Help It Slow Promotional Opportunity Through Family Health Records Booklet Discharge Callbacks are this Call Center’s Way of Integrating with a Health System Wide Customer Service Initiative Making Outbound Calls to the Medicaid Population Note From the Editor: Trust Brings Great Responsibility for Nurses Working in Call Centers
	April So, What’s Your Average Cost Per Call? Call Recording Today Saint Barnabas Expands Focus on Call Center Optum Connects Telephone Triage to Care Management America’s Top Doctors Suicide Calls Can be Highly Charged First Impressions Study Makes Argument in Support of Call Centers and Provides a Cautionary Tale Changing Relationships Between Pediatricians and After-Hours Telephone Triage Programs Putting and Employee Access Line Into the Call Center Computerized Protocol System Comes to the Physician’s Office Physician Selection and HMO Trust
	May “You Saved a Life!” Award Important Recognition at Children’s Healthcare of Atlanta Hardwiring Excellence Just How Much Education to Provide a Clinical Caller Class Registration and the Call Center Update on the Nurse Licensure Compact Promina’s Call Center Morphs into Another Organizational Arrangement Knowing Scope of Practice Important for Telephone Triage Nurses Three Tiers at Columbus Children’s Web Site Ambulance Owned Call Centers Consolidate in Michigan Legal Company Moves into Doctor Directory Business with a Twist Late Conference Information: Poster Opportunities Available
	June Community Benefit and the Call Center Maintaining Standards an Important Key to the Success of the Clinical Call Center Food with a Theme, Dress Codes and Diversification in Pensacola Standing Orders in Minnesota Getting the Right Physician on Call Working with Home Promoting Call Center Services Through a Different Channel Priority Solutions Continues to Make Progress with 911/Telephone Triage Interface Align Yourself and Then Follow It Through Paying for Physician Profiles Eliminating Disruptive Forces Within the Call Center Taking Pictures Note From the Editor—Ingraining Telephone Triage in the Popular Consciousness
	July Workplace Injuries, Spanish Translations, the Safety Net and More Coming Full Circle Home Monitoring and the Call Center Creating Centralized Patient Access in Oklahoma City Helping Call Centers Make Sense of Internet Health Information Reminder Calls Increase Kept Appointments at Einstein Self Assessment an Important Addition to Some Telephone Triage Calls There’s Much to Learn from Other Types of Healthcare Call Centers Providing Physicians with Complete Documentation for Telephone Triage Calls How Much Revenue Does a Physician Referral Service Bring to the Medical Staff? Research Project on Stroke Warning Signs Gives Surprising Results and Validates Telephone Nurse Triage
	August Direct Mail Scores for St. Joseph Health System Physician Referral Want to Start a Nurse Owned Call Center: These Professionals Have Made the Leap Medical Staff Physician Information on the Web Reporting Physician Referral Activity to Your Doctors Telephonic Health Coaching Comes to Kaiser This Hospital has Created a Specialty Call Center . Are Your Pregnant?—Important Questions for Women 11-60 CRM Works Just Fine to Promote Physician Referral in Arkansas So, How Much Does That MRI Cost?— This Call Center Will Tell You Medformation Continues to Evolve
	September What Call Center Managers See for Our Profession’s Future This Sports Injury Hotline is Heavily Promoted This Health Information Library is Coming Back Developing a Public Health Emergency Contact Center A Memorable Mobile to Build Referring Physician Business Reducing Hours, Fun Ads Preventing Errors in Hospital and Managed Care Physician Directories A Pharmacist Heads This Call Center Through Several Evolutions Unexpected Consequences from Outdoor Changing Priorities for this Call Center in Hawaii Physician Referral and Health Information Call Center Conference Dates Announced
	October Pushing OB in Colorado Salary Levels for Telephone Triage Nurses: They Still Lag Floor Nurses Understanding Technology New Caller Stats Compiled By Beryl Telephone Triage Entrepreneurs to Employees This Physician Call Center Does Outbound Calling Too Talking to Seniors and Important Element for this Call Center Hospital Expansion and Call Center Planning Doing More Without Adding More All the Organization’s Brochures are Now the Responsibility of the Call Center
	November Personal Distribution of Referring Physician’s Guide at Children’s Hospital of Michigan Educating Patients when to Call a Telephone Triage Service Preparing for Higher Call Volumes New Call Center Data Generated by SHSMD Study System Call Center Data from SHSMD Cancer Helpline Provides Information, Allays Fears, Makes Referrals This Call Center Conducts its own Mystery Shopping Program Comprehensive CHF Program in Augusta Making sure that Follow-Up Appointments are Made This Outsource Company Also Recruits Physicians Directly Communicating to Your Own Staff Physicians In This Operation, Doctors, not Nurses Take the Calls
	December The Navigator Comes to Park Nicollet Katrina and the Call Center Informality and Four Color are the Hallmarks of this Directory Generational Diversity Brings Need for Understanding This Company Maintains Its Call Center in the Philippines Doing QI on What Becomes Appendicitus and Meningitis Cases Getting to Work on Time Interest Grows in Home Based Telephone Triage Creighton University Medical Center Experiments with Case Managers Communicating with Referring Physicians Revised and Updated Telephone Triage Guideline Book Released
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