Annual Conference

Navigating Your Way Through the New Healthcare World

This industry leading timely conference will have some of the healthcare call center's most respected authorities on hand to share their experiences and idea.

Almost three-quarters of the respondents to the 2009 Healthcare Call Center Survey indicated that their call center will be more important to their organization over the next two years. As this moves forward there will be numerous challenges presented, from strategy in this era of health system changes to operations, marketing and management. It will take skillful management to navigate through this new healthcare landscape.

Physician Referral & Telephone Triage Times Presents:
The 22nd
Annual Conference of Physician Referral & Health Information Call Centers

The conference will be held at the

JW Marriott Buckhead Atlanta
Atlanta, GA

June 16-18, 2010

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Our New Name!

Introducing Healthcare Call Center Times

Physician Referral & Telephone Triage Times is changing its name to Healthcare Call Center Times. We are doing this as the new name better describes the scope of our editorial coverage. In addition to articles on physician referral and telephone nurse advice and triage, we now regularly carry stories about the many other activities that healthcare call centers are doing today: Scheduling, post discharge calls, switchboard, patient transfers, disease management, physician and clinic appointments, health coaching, appointment reminder calls, handling web interactions, and more. We’re just keeping up with the times.