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Annual Conference

Expanding Your Horizons

This is a most exciting and challenging time in the healthcare call center profession. Healthcare call centers continue to strive for excellence in their core functions and have increasingly looked to expand their reach into more parts of the health delivery system. Challenges are many from hiring the right people to motivating your staff, understanding technological advances, planning expansion, focusing on customer satisfaction and making the case to senior executives of the value of the call center. “Preparing for 2010 and Beyond” is our theme this year from our first pre-conference workshop on maintaining and advancing your worth to the organization to our final keynote on developing your leadership skills.

Physician Referral & Telephone Triage Times Presents:
The 21st
Annual Conference of Physician Referral & Health Information Call Centers

 

 

The conference will be held at the

Indianapolis Marriott Downtown, Indianapolis

June 17-19, 2009

 

Click Here For More Information

 

Physician Referral and Telephone Triage Times Current Issue Cover 

In This Issue:

  • New Survey Projects Strong, But Tempered Future for Healthcare Call Centers
  • So, Who’s Your Favorite TV Doctor?
  • Mixing Poison Control and Telephone Triage in this Call Center
  • Offloading Calls You Don’t Want
  • Call Center Rolls Out in Western Kentucky
  • Registration for Medical Conferences: No Problem
  • Handling the Pain Call Can Present Challenges
  • Managing Generation Y
  • Looking for a New Doctor
  • Transfer Center Unfolds in This Telephone Triage Call Center
  • Win a Monumental Award and a New Opportunity for the Call Center Temporarily Emerges
  • Going to Hong Kong
  • Spirit of Women and This Call Center
  • Note From the Editor: The Language and Cautions We Use Around the Disposition Discussion
  • Others Eager to Adopt Web Chat: Healthcare Next?