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Annual Conference

Enhancing Your Value
Heathcare Call Center's 24th Annual Conference

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading timely conference will have some of the healthcare call center’s most respected authorities on hand to share their experiences and ideas. So don’t wait to prepare for this most exciting upcoming event. Watch for additional information coming soon. For further information call the HMR Publications Group at 770-457-6106, or contact Richard Cohen, Conference Chairman, at 404-377-6131

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Healthcare Call Center Times Presents:
The 24th
Annual Conference of Physician Referral & Health Information Call Centers

 

 

The conference will be held at the


Hyatt Regency at Penn’s Landing
Philadelphia, PA

June 20-22, 2012

 

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Our New Name!

Introducing Healthcare Call Center Times

Physician Referral & Telephone Triage Times is changing its name to Healthcare Call Center Times. We are doing this as the new name better describes the scope of our editorial coverage. In addition to articles on physician referral and telephone nurse advice and triage, we now regularly carry stories about the many other activities that healthcare call centers are doing today: Scheduling, post discharge calls, switchboard, patient transfers, disease management, physician and clinic appointments, health coaching, appointment reminder calls, handling web interactions, and more. We’re just keeping up with the times.

 

Healthcare Call Center Time - formerly Physician Referral and Telephone Triage Times - Current Issue Cover 

In This Issue:

  • Who Calls the Call Center and Why It Matters to Your Bottom Line
  • Smoking Cessation, ER Callbacks and More in Alaska
  • This Off-Site Call Center has More Than Doubled in Size in Last Four Years
  • New Post-Discharge Follow-Up Tool Released by New Jersey Hospital Association
  • Find a Physician Online at Medical College of Wisconsin
  • Expanding When Expansion is Truly Needed
  • Automating the Physician Answering Service Function
  • Consumer Behavior Can Make Avoided ER Numbers Suspect
  • This Scheduling Call Center Continues to Advance
  • Combining Automated and Nurse Calls in Remote Patient Monitoring Program
  • MedCall Serves Referring Physicians Well at UPMC
  • FreeMD Helps Consumers and Doubles as a Demonstration Site for DSHI
  • Reminder—Poster Opportunities Available at Conference

 

 

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