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Annual Conference

Announcing
Heathcare Call Center's 24th Annual Conference

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading timely conference will have some of the healthcare call center’s most respected authorities on hand to share their experiences and ideas. So don’t wait to prepare for this most exciting upcoming event. Watch for additional information coming soon. For further information call the HMR Publications Group at 770-457-6106, or contact Richard Cohen, Conference Chairman, at 404-377-6131

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Healthcare Call Center Times Presents:
The 24th
Annual Conference of Physician Referral & Health Information Call Centers

 

 

The conference will be held at the


Hyatt Regency at Penn’s Landing
Philadelphia, PA

June 20-22, 2012

 

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Our New Name!

Introducing Healthcare Call Center Times

Physician Referral & Telephone Triage Times is changing its name to Healthcare Call Center Times. We are doing this as the new name better describes the scope of our editorial coverage. In addition to articles on physician referral and telephone nurse advice and triage, we now regularly carry stories about the many other activities that healthcare call centers are doing today: Scheduling, post discharge calls, switchboard, patient transfers, disease management, physician and clinic appointments, health coaching, appointment reminder calls, handling web interactions, and more. We’re just keeping up with the times.

 

Healthcare Call Center Time - formerly Physician Referral and Telephone Triage Times - Current Issue Cover 

In This Issue:

  • Bringing Call Centers Together at Fairview
  • Ramping Up to Provide Telephone Triage to Owned Medical Groups
  • Let’s Play the Patient Referral Card Game
  • New Book Released on Post-Discharge Calls
  • Managing Conversations with Callers
  • Training Residents in Telephone Triage
  • Survey Projects Mobile Physician Finder Application will Gain
  • More Ideas for Promotional Products for Your Call Center
  • Moving Right Along at Essentia Health
  • Note From the Editor—Hiring for an Expanded Centralized Scheduling Operation
  • Too Many Calls—Changes Needed in the Office Telephone Triage Arena
  • Get Ready for the 2012 Call Center Survey