Annual Conference


Healthcare Call Center Times Presents:

The 28th
Annual Conference

of Healthcare Call Centers


June 8-10, 2016

Hilton Rosemont Hotel
Suburban Chicago, IL



Heathcare Call Center's 28th Annual Conference

Healthcare call centers have never been more important. Changes in our health delivery system are placing call centers in the center of it all. We’ve had significant advances both on the non-clinical and clinical sides of our profession including expansion of access strategies such as centralized scheduling to ramping up the clinical side from nurse triage to post-discharge calls, virtual physician visits and more. As such, Taking Off is our theme this year from our first pre-conference workshop, “Call Center 101 to Call Center 303” to our final session on “Talking Up: Effectively Gaining Executive Level Support.” By the end of the conference you will be able to take away concrete ideas that will help you enhance your value to your healthcare organization.

The conference will be held at the Hilton Rosemont in suburban Chicago. This hotel is located just a few miles from Chicago’s O’Hare airport and features a free shuttle service from the airport to the hotel and back again. Within walking distance of the hotel are a variety of restaurants and also, Fashion Outlets of Chicago, a two level shopping experience with more than 130 outlets.

The hotel has offered us conference rates of $194 single or double. These rates apply through Friday, May 20, 2016, after which reservations will be accepted on a space available basis at the best prevailing rate. You may contact hotel reservations toll free at 1-800-HILTON, and to get our conference rate, indicate that you are reserving your room for the 28th Annual Conference of Healthcare Call Centers or you can make your reservation online.Check in time is 3 p.m. and check out time is noon. The hotel is providing complimentary usage of guest room internet services.


Update 5/5/16: We have record breaking attendance this year and have sold out of our block of rooms at the Hilton Rosemont. If you are unable to get into the hotel at our discounted conference rate then you can stay right next door at the Embassy Suites for $204 per night. Embassy Suites is just 300 feet away from the Hilton and shares the same airport shuttle bus.  We have a block of rooms set aside. Just click on this link to reserve your room.


The early bird conference registration fee (submit by May 1) is $775 per person, for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $925. After May 1, the fee is $850 per person, for organizations that subscribe to Healthcare Call Center Times. For others the fee is $995.

For those also attending our pre-conference workshops, there is a separate added fee of $125 for each three hour workshop. (If you’re not attending the main conference, but are going to one or both of the pre-conference workshops, the fee is $195 for each workshop.)

There are three ways you can register for the conference. You may do so online by simply filling out the registration form on our web site and click “Submit.” You can pay with your credit card number or send a check later. You can still Fax your registration to 770-457-4606 or send it via mail to: Healthcare Call Center Times Conference, 1225 Johnson Ferry Road, Suite 560-A, Marietta, GA 30068.

This continuing nursing education activity was approved by the Alabama Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 14.5 continuing nursing education contact hours.

So, don’t wait to prepare for this most exciting, upcoming event.

Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106 or Richard Cohen, Conference Chairman at 404-377-6131.


The conference will be held at the Hilton Rosemont in Suburban Chicago, IL on June 8-10, 2016.  


We'll see you June 8-10, 2016 in Chicago!



Healthcare Call Center Times* is proud to sponsor this year’s
Annual Conference of Healthcare Call Centers.


* Formerly known as Physician Referral & Telephone Triage Times
and the Physician Referral and Health Information Call Centers Annual Conference