Heathcare Call Center's 28th Annual Conference
centers have never been more important. Changes in our health
delivery system are placing call centers in the center of it
all. We’ve had significant advances both on the non-clinical and
clinical sides of our profession including expansion of access
strategies such as centralized scheduling to ramping up the
clinical side from nurse triage to post-discharge calls, virtual
physician visits and more. As such, Taking Off is our theme this
year from our first pre-conference workshop, “Call Center 101 to
Call Center 303” to our final session on “Talking Up:
Effectively Gaining Executive Level Support.” By the end of the
conference you will be able to take away concrete ideas that
will help you enhance your value to your healthcare
The conference will be held at the
Hilton Rosemont in suburban Chicago. This hotel is
located just a few miles from Chicago’s O’Hare airport and
features a free shuttle service from the airport to the hotel
and back again. Within walking distance of the hotel are a
variety of restaurants and also, Fashion Outlets of Chicago, a
two level shopping experience with more than 130 outlets.
The hotel has offered us conference
rates of $194 single or double. These rates apply
through Friday, May 20, 2016, after which reservations will be
accepted on a space available basis at the best prevailing rate.
You may contact hotel reservations toll free at 1-800-HILTON,
and to get our conference rate, indicate that you are reserving
your room for the 28th Annual Conference of Healthcare Call
Centers or you can make your
reservation online.Check in time is 3 p.m. and check out time is noon. The
hotel is providing complimentary usage of guest room internet
The early bird
conference registration fee (submit by May 1) is $775 per
person, for organizations that subscribe to Healthcare Call
Center Times. For others, the fee is $925. After May 1, the fee
is $850 per person, for organizations that subscribe to
Healthcare Call Center Times. For others the fee is $995.
For those also attending our pre-conference workshops, there is
a separate added fee of $125 for each three hour workshop. (If
you’re not attending the main conference, but are going to one
or both of the pre-conference workshops, the fee is $195 for
There are three ways
you can register for the conference. You may do so
online by simply filling out the
registration form on our web site
and click “Submit.” You can pay with your credit card number or
send a check later. You can still Fax your registration to
770-457-4606 or send it via mail to: Healthcare Call Center
Times Conference, 1225 Johnson Ferry Road, Suite 560-A,
Marietta, GA 30068.
nursing education activity was approved by the Alabama Nurses
Association, an accredited approver by the American Nurses
Credentialing Center’s Commission on Accreditation for 14.5
continuing nursing education contact hours.
So, don’t wait to
prepare for this most exciting, upcoming event.
Call today for
more information or complete the
registration form. Call the HMR
Publications Group at 770-457-6106 or Richard Cohen, Conference
Chairman at 404-377-6131.
conference will be held at the Hilton Rosemont in Suburban
on June 8-10, 2016.
We'll see you June 8-10, 2016
Call Center Times*
is proud to sponsor this year’s
Annual Conference of Healthcare Call Centers.
* Formerly known as
Physician Referral & Telephone Triage Times
and the Physician
Referral and Health Information Call Centers Annual Conference