Annual Conference

Save The Date!


Healthcare Call Center Times Presents:

The 28th Annual Conference of Healthcare Call Centers

June 8-10, 2016

Hilton Rosemont
Suburban Chicago, IL


About Last Year's Conference:


Healthcare Call Center Times Presents:

The 27th
Annual Conference of Healthcare Call Centers


June 10-12, 2015

Omni Charlotte Hotel
Charlotte, NC



GREAT SCOTT: Strategy, Challenges, Operations, Technology
Heathcare Call Center's 27th Annual Conference

It’s a great time to be in the healthcare call center profession right now. Healthcare reform and a cultural, technological and generational transformation in how people interact with our health delivery system are impacting healthcare call centers. As such, “GREAT SCOTT: Strategy, Challenges, Operations, Technology,” is our theme this year from our first pre-conference workshop on “Hiring, Staff Development, Training and Competency” to our final session “Working on the Edge: Integrating New Technology and Communications Platforms into Your Call Center.” By the end of the conference you will be able to take away concrete ideas that will help you enhance your value to your healthcare organization.

The conference will be held at the Omni Charlotte Hotel. This hotel is located in the heart of downtown Charlotte. As the second largest financial center in the nation, downtown Charlotte is bustling with numerous restaurants and cultural attractions.

The hotel has offered us conference rates of $189 single or double. These rates apply through Friday, May 22, 2015, after which reservations will be accepted on a space available basis at the best prevailing rate. You may contact hotel reservations toll free at 1-800-THE OMNI and, to get our conference rate, indicate that you are reserving your room for the 27th Annual Conference of Healthcare Call Centers or you can make your reservation online at http://www.omnihotels .com/hotels/ charlotte/meetings/27th-annual-conference-of-healthcare-call-centers. Check in time is 3 p.m. and check out time is noon. To receive free Internet in your room you can sign up for the hotel rewards program Select Guest. You can sign up when you make your reservation or at the desk when you check in. There is no charge to be a part of this program and there are some other perks in addition to Internet that it offers.

The early bird conference registration fee (submit by May 1) is $725 per person, for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $875. After May 1, the fee is $800 for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $950.
You may, until the registration deadline, elect to subscribe and take advantage of the discount.
For those also attending our pre-conference workshops, there is a separate added fee of $95 for each three hour workshop. (If you’re not attending the main conference, but are going to one or both of the pre-conference workshops, the fee is $150 for each workshop).

There are three ways you can register for the conference. You may do so online by simply filling out the registration form on our web site. For your convenience we offer online payment via paypal, or you can request an invoice. You can also Fax your registration to 770-457-4606 or send it in via mail to: Healthcare Call Center Times Conference, 1225 Johnson Ferry Road, Suite 560A, Marietta, Georgia 30068.

This continuing nursing education activity was approved for 14.50 contact hours by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.


The conference will be held at the Omni Charlotte Hotel in
Charlotte, NC, on June 10-12, 2015.


We'll see you June 10-12, 2015 in Charlotte!



Healthcare Call Center Times* is proud to sponsor this year’s
Annual Conference of Healthcare Call Centers.


* Formerly known as Physician Referral & Telephone Triage Times
and the Physician Referral and Health Information Call Centers Annual Conference