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Save The Date:

2018 Healthcare Call Center Conference

 

 

Recent Conference:

2017 Healthcare Call Center Conference

 

 

2017 Annual Conference

Navigating In The Fast Lane
Heathcare Call Center's 29th Annual Conference

Healthcare Call Center Times is proud to sponsor this year’s Annual Conference of Healthcare Call Centers. This industry leading timely conference will have some of the healthcare call center’s most respected authorities on hand to share their experiences and ideas. For further information call the HMR Publications Group at 770-457-6106.

Click Here For More Information

 

 

The conference will be held at the


 Little America Hotel
Salt Lake City, UT

 

June 7-9, 2017

 

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Healthcare Call Center Time - formerly Physician Referral and Telephone Triage Times - Current Issue Cover 

In This Issue:

  • UPMC Contact Center Operations Evolve
  • Telephone Nurse Burnout
  • Return on Investment for Today’s Call Center
  • Projections for Virtual Healthcare For the Next Five Years
  • Carilion Direct Evolving and Expanding
  • This Segmentation Strategy May Be Particularly Useful For Telephone Disease Management
  • You Know You’re on the Right Path When You’ve Got Physician Leaders Lauding Your Work
  • Telephone Triage Outside the US
  • Workforce Engagement for Today’s Healthcare Call Center This Lupus Call Center is a Fairly Unique Operation
  • Getting the Word Out About Your Call Center Services With Advertising Specialty Items